Processing Clerk I
This is a clerical support classification whose primary duty is to perform various clerical tasks related to Unclaimed Property claims processing and data entry functions. These employees are responsible for completing work according to existing policies and methods. These employees can expect to have general contact with staff within the immediate work area and the general public. Employees in this classification can experience visual and mental fatigue due to the high level of reading and concentration required. These employees work under close supervision or under detailed procedures or laws. This position reports to the Assistant Director of Unclaimed Property. Work is measured by claims processing time and accuracy.
Primary responsibilities include:
open, and scan mail in order to prepare for processing or to forward to
appropriate person or unit. Review
documents in order to determine compliance with established standards, laws,
procedures and prepare for further processing.
Make minor corrections to form or documents in order to prepare for
processing. Calculate amounts in order
to verify information and ensure accuracy.
Post or enter information or data in order to update records. Match names, addresses, dates of birth, and
social security numbers listed in claim against asset record(s) found in
database or on hardcopy files in order to determine if claim is bona fide. Mail or email claim forms to claimants upon
determination that name(s) listed in claim match asset record(s) in order to
process claim according to established procedures and transfer asset to
claimant. Answer phone in order to
transfer call, assist caller, or take message.
File or scan letters, reports, or forms in order to retrieve at a later
date. Explain procedures and policies to
companies or the public in order to respond to inquiries. Compose correspondence in order to request
information to process claim, to answer requests, and deny claims. Retrieve records or transmittals in order to
provide information. Enter or edit
information into database in order to provide accurate information and records. Match documents with screens in order to
verify information or data and prepare for key entry. Upload electronic reports into database. Develop and maintain positive relationships
with the public and fellow workers in order to advance Office goals and to
minimize negative feedback. Meet with
supervisor to keep informed of problems, progress, and issues concerning
assignments and projects. Maintain
confidentiality of Office information and personnel issues within parameters of
state statutes and regulations.
Successful candidates must have good customer service skills and the ability to operate a personal computer with proficiency in Microsoft Office. The position also requires the ability to communicate effectively both verbally and in writing, the ability to establish and maintain effective working relationships, and the ability to stay organized and manage time effectively.
Annual Salary Range $26,000 – $27,500
Send a cover letter and resume to:
Missouri State Treasurer's Office
Attn: Human Resources
PO Box 210
Jefferson City, MO 65102
Or you can apply on the MO Career’s Webpage https://mocareers.mo.gov/. Any additional questions may be sent to email@example.com or by contacting the State Treasurer’s administration at (573) 751-4975.
Closing Date: February 28, 2021
The State Treasurer’s Office is an equal opportunity employer.